Returns or exchanges can be made within 30 days of purchase. All returns must be accompanied by a copy of the order confirmation receipt or packing list. Z-CoiL will provide a return label by emailing the request to email@example.com. The order number must be included in the email request. Orders with purchases from the outlet do not qualify for returns/exchange. We are unable to provide return shipping on international orders.
Where to Return
- To be eligible for an exchange/return, items must be received from our website within the last 30 days.
- For exchanges, please write the new size requested on the packing list.
- For returns, please write on the packing list you wish to receive a refund.
- Purchases made from participating Independent Z-CoiL Distributors must be returned to the store from which they were purchased.
Purchases made from Amazon, please sign into your Amazon account to manage the purchase for return.
1. How soon will I be refunded?
Credit for returned product will be issued within 14 business days of receipt of the product at the Z-CoiL Distribution Center. Depending on the customer's credit card company, it may take an additional 2-10 business days after credit has been issued for it to be posted to the customer's original payment method.
2. Will Z-CoiL pay for return shipping?
We will provide a courtesy return label.
3. What if it is past 30 days?
Unfortunately, if you've waited longer than 30 days we cannot process a return or exchange.
4. What if I've worn the shoes?
Z-CoiL will accept the shoes in ANY condition if they are returned within 30 days. See our 30-day risk-free trial for details.