At Z-CoiL, we want you to love your purchase. If you’re not completely satisfied, you can return your items within 30 days of purchase, in any condition—no questions asked. We’ll even cover the return shipping cost in the USA!
How to Start a Return
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Log into Your Account:
Log in to your account here. Make sure to use the same email you used when placing your order. - Request Return:
- Select the item(s) you want to return.
- Choose the reason for your return.
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Return Your Item:
Once your return is approved, we’ll email you a prepaid USPS shipping label. Simply attach it to your package and drop it off at your nearest USPS location. -
Get Your Refund:
Once we receive and process your return, we’ll issue a full refund to your original payment method. You’ll receive an email confirmation when your refund is on its way.
Need Help or a Replacement?
If you need a replacement or further assistance, just email us at painfree@zcoil.com or call us at 1-800-BOUNCEY.
Customer Service hours: Monday - Friday, 9 a.m. - 4 p.m. mountain standard time
**Please note that if you selected our “Try Before You Buy” offer, the return window is 14 days from delivery.
**For international orders, you are responsible for return shipping costs. We will refund the purchase price, but please note that duties and taxes are non-refundable.