- How to Initiate: Just email us at painfree@zcoil.com with your order number to start a return or exchange.
- Time Frame: You have 30 days from the date of purchase to return or exchange your items.
- Return Shipping: We will provide a return label when you contact us.
- Eligibility: This policy applies to purchases from our website. Items from the outlet or international orders do not qualify for returns/exchanges.
- Different Time Frame: The 14-Day Try Before You Buy offer requires returns within 14 days.
- More Information: For details, please click here.
Frequently Asked Questions
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How soon will I be refunded?
- Refunds are processed within 14 business days of receiving the product at our Distribution Center. Your credit card company may take an additional 2-10 business days to post the credit.
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Will Z-CoiL pay for return shipping?
- Yes, we provide a courtesy return label.
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What if it is past 30 days?
- Returns or exchanges cannot be processed after 30 days.
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What if I've worn the shoes?
- We accept shoes in any condition if they are returned within 30 days. Refer to our 30-Day Risk-Free Trial for details.
For complete details on our 30-Day Risk-Free Trial policy, please click here.
Thank you for choosing Z-CoiL. We are here to help you live pain-free! If you have any questions or need assistance, please contact us at painfree@zcoil.com or call us at 800.268.6239.