USA Shipping Options
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Standard Shipping (FREE for orders over $100):
Shipped via USPS Parcel Select Ground. Estimated delivery within 4–7 business days. -
Priority Shipping ($9.95):
Delivered within 2–4 business days. Priority shipping fees are non-refundable.
All U.S. residential and commercial orders are shipped through the United States Postal Service (USPS).
Z-CoiL does not guarantee USPS delivery times. Orders ship from sunny Albuquerque, New Mexico.
When Will My Order Ship?
Orders are processed and shipped within 3 business days of purchase.
We ship Monday through Friday (excluding holidays).
We do not offer Saturday delivery.
Shipping Times During Sale Periods & Holidays
Please note that sale periods (such as Black Friday, Cyber Monday) and the Christmas season may significantly impact delivery times.
Shipping delays during these periods can be inconsistent and are difficult to predict. We strive to update estimated shipping times on our website, but cannot guarantee their accuracy during peak seasons.
Liability for Loss or Damage
Once your package leaves our facility, it is in the hands of the carrier.
Z-CoiL is not responsible for any loss or damage to packages during transit.
We will assist you in coordinating with the carrier to investigate lost or damaged packages, but it is the customer’s responsibility to follow up directly with the postal or courier service.
If your package is marked as delivered but has not been received, please contact your local postal office promptly to start a claim.
Delivered but Not Received
If your tracking information shows your package as "Delivered" but you have not received it:
- Check around your property thoroughly.
- Check with neighbors or building managers.
- Contact your local postal service immediately.
We cannot be held responsible for packages marked as delivered that have not been received.
Please ensure that the shipping address you provided is correct at the time of purchase.
Wrong Address Disclaimer
Please double-check your shipping information before placing an order.
Customers are responsible for providing a complete and accurate address.
If you realize there is a mistake, email us immediately at painfree@zcoil.com. We will do our best to modify your order before it ships, but we cannot guarantee any changes once processing has begun.
Z-CoiL is unable to provide return labels or refund shipping fees for packages sent to incorrect addresses.
International Shipments
- Flat Shipping Rate: $39.95 USD (non-refundable).
- Delivery Time: Please allow up to 14 days for international delivery depending on location.
International Taxes & Duties
International customers may be responsible for paying inbound duties and taxes to their local customs authorities.
In some cases, the courier may pre-pay these fees on your behalf to expedite customs clearance. You would then be required to reimburse the courier before delivery.
The rate of duties and taxes is determined by your country. Unfortunately, we cannot predict or estimate these fees.
If customs duties are not paid, the parcel may be held, returned to us, and could incur additional charges.
Shipping fees are non-refundable for returned international packages.